Privacy Policy & Terms of Service
Effective Date: October 20, 2024
1. Introduction
Caruso Audio Video, Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us by phone or text message, or engage with our services.
By using our website, calling, or texting us, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, physical address, and other information you provide when requesting quotes, scheduling services, or contacting us.
- Communication Information: Any messages, call recordings (if applicable), or text communications you send to or receive from us.
- Website Usage Data: Non-personal data collected automatically, such as your browser type, IP address, referring website, and the pages you visit on our site.
- Device Information: Information about the device and internet connection you use to access our website.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer service.
- Send appointment confirmations, project updates, or service-related messages.
- Communicate by phone, email, or text message (with your consent).
- Improve our website, products, and services.
- Maintain internal records and comply with legal obligations.
4. Text Messaging and Phone Communication
By providing your mobile number, you consent to receive text messages and/or phone calls from Caruso Audio Video, Inc. regarding quotes, appointments, service updates, and customer support.
- Messaging frequency may vary.
- Message and data rates may apply, depending on your carrier.
- You can opt out of text communications at any time by replying “STOP” to any message or contacting us directly.
- For assistance, text "HELP" or visit our website at https://carusoav.com
- Visit https://carusoav.com/privacy-policy.php for privacy policy and Terms of Service.
- We do not share your phone number or text information with any third parties for marketing or promotional purposes.
5. How We Share Information
We do not sell, rent, or share your personal information with third parties for their own marketing or promotional use.
We may share limited information only in the following circumstances:
Service Providers: Trusted partners who help us operate our business (e.g., hosting, software, or scheduling tools), who are bound by confidentiality obligations.
- Legal Compliance: When required by law, regulation, or legal process.
6. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your personal information against loss, misuse, or unauthorized access. However, no online or electronic communication is completely secure, and we cannot guarantee absolute protection.
7. Your Rights and Choices
- You may request access to or correction of your personal information by contacting us.
- You can opt out of receiving promotional messages or texts at any time.
- If you wish to have your information deleted, contact us using the details below.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above indicates the most recent revision. Updates will be posted on our website.
10. Contact Us
Caruso Audio Video, Inc.
18 Inwood Lane
Andover, MA 01810
Phone: 978-289-4126
Email: Paul@carusoav.com
Website: www.carusoav.com